What we collect
- A. Personal Information - When you register or use our Services, we may collect:
- Full name
- Email address
- Phone number
- Location (city, country)
- Health-related information (provided voluntarily)
- Communication with healthcare professionals
- App usage preferences
- Payment and transaction details (processed securely by third-party providers)
- B. Device and Usage Data - Automatically collected when you use the app:
- Device model, operating system, and app version
- IP address
- Language and time zone
- Location (city, country)
- Crash reports and diagnostic logs
- C. Location Information - Only with your consent, we may collect:
- Approximate location to recommend local healthcare providers
- Time zone for appointment scheduling
Health Information
If you submit health-related questions or symptoms, this may be considered Sensitive Personal Data.
We handle such data with strict confidentiality, using end-to-end encryption and local storage whenever
possible.
We do not sell your health data to any third party.
Health Connect Data
CuraNovaX may request access to selected health and fitness data through Android Health Connect where
the user chooses to connect it. This may include steps, heart rate, blood pressure, blood glucose,
body temperature, oxygen saturation, weight, height, and sleep data. CuraNovaX uses this information
to display the user's health readings, support appointment preparation, symptom tracking, medication
management, and provide relevant context for healthcare consultations.
CuraNovaX only accesses Health Connect data after the user grants permission. Users can revoke access
at any time through Health Connect settings on their Android device. CuraNovaX does not sell Health
Connect data, does not use it for advertising, and does not use it for credit, insurance,
employment, or eligibility decisions.
Use of AI (Artificial Intelligence)
CuraNovaX may include AI features that help provide general guidance, wellness insights, and support
content such as symptom triage suggestions and recommendations. AI does not provide medical diagnoses
and does not
replace a licensed clinician.
AI Chat (Third-Party Processing)
- What we send: Only the text you type into the AI chat input (your “message”).
- What we do NOT send automatically: We do not automatically include your profile
details (such as name, email, phone number),
appointment records, or device contacts in AI requests.
- Who we send it to: Microsoft Azure OpenAI Service, solely for the
purpose of generating an AI response.
- Permission before sending: We ask for your permission before enabling AI Chat. If
you decline, AI Chat remains disabled and you can continue using the app.
- Retention and logging: We may store limited technical logs (for example, request
success/failure and performance metrics) to maintain reliability and security.
We do not use AI chat content for advertising. If we store AI chat messages to provide chat history
in the app, we will clearly indicate this in-app and provide deletion options.
- Improvement: We may use aggregated and/or anonymized usage metrics to improve
performance and user experience.
- Transparency: Users are informed when they are interacting with AI vs. real
professionals.
- AI Chat Data Sharing Disclosure: Before any AI chat request is sent, the app displays an “AI Chat & Data Sharing” consent prompt.
If the user accepts, the app sends to Microsoft Azure OpenAI Service: chat text,
selected country/region, selected consultation type and sub-category, selected professional,
and a pseudonymous internal user ID (subscription/token enforcement). If the user declines, AI Chat remains disabled and the app remains usable.
Payment & Financial Data
- Payments are processed through third-party providers (e.g., Stripe, Flutterwave,
Google Play, Apple Pay).
- We do not store full credit card information.
- Payment information is transmitted securely using SSL encryption.
How we use your data
- Deliver AI consultation and telehealth services
- Match you with relevant professionals
- Facilitate appointments and reminders
- Process payments
- Customize your app experience
- Improve our AI and platform functionality
- Comply with legal obligations
We do not sell personal health information. We only share data with your consent, for care delivery, or
where required by law.
Sharing of Information
- Licensed healthcare providers you consult with
- Payment processors for transaction purposes
- Analytics providers (in aggregated form only)
- Regulatory bodies, when legally required
We do not sell or rent your data.
International Data Transfers
CuraNovaX operates globally. By using our services, your information may
be transferred to and processed in countries outside your jurisdiction. We ensure such
transfers are compliant with data protection laws (e.g., GDPR, UK GDPR).
Your choices & rights
- Access and download your records by contacting our team.
- Update your contact details or preferences in your account.
- Request deletion of your account and data at any time.
- Opt out of non-essential communications using the links in our emails.
For questions or to exercise your rights, email info@adarcrom.com or visit delete-account.html.
Children’s Privacy
CuraNovaX is not intended for individuals under the age of 16. We do not
knowingly collect data from children without parental consent.
Data retention & security
We keep your data only as long as needed for care, legal, and compliance obligations. We use encryption
in transit and at rest, access controls for clinical staff, and regular security reviews.
If a breach occurs that affects your data, we will notify you and regulators as required.
Changes to This Policy
We may update this Privacy Policy to reflect changes in legal,
technical, or business developments. When we do, we will revise the "Last Updated" date
and may notify users via the app or email.